Processing errors
Include the tool you used, the file type, and the exact message shown on screen.
Practical support
Contact
If a tool fails, if you have a privacy question, or if you want to suggest an improvement, this is the right page to reach out.
When it makes sense to contact us
Support becomes more useful when you share the right context.
Compatibility questions
Explain whether the file came from Word, a scanner, Canva, Google Docs, or another source.
Product feedback
Tell us what task you were trying to finish and which extra step you wish you could skip.
What to include in your message
The more concrete the context, the more useful the reply will be.
- Tool name or exact page URL.
- File type and approximate size.
- Expected result versus what actually happened.
- If the case is sensitive, avoid sending private content in the first email.
Support email
Write to support@convertihub.com. Typical response time: 24-48 business hours.