Straight answers
Frequently asked questions
This page covers the practical questions people ask before uploading a document and trusting a quick online workflow.
Before you use a tool
If this is your first visit, these are the most important points to know.
- You do not need to create an account for the default flow.
- Each tool only accepts formats that match the selected action.
- If your document is sensitive, verify whether the tool is local or API-based before upload.
FAQ
Common questions before using the service.
Do I need an account to use ConvertiHub?
No. The default flow is built so you can open a tool, upload the right file, and download the result without registration.
How long are my files stored?
Files are kept temporarily and removed by an automated cleanup routine. ConvertiHub is not intended to be a long-term file storage service.
Do all tools work the same way?
Not exactly. Some tasks run locally on the server and others depend on a configured API provider. Each tool makes that distinction visible.
What if I upload a scanned or damaged PDF?
Processing may fail. Some scanned, password-protected, or oddly structured documents are not compatible and should be re-exported from the source.
Can I use it from mobile?
Yes. The interface is designed to remain usable on phones and desktop screens, as long as the source file itself is compatible.
How do I contact support?
Use the contact page and include the tool name, the type of file you uploaded, and the result you expected so support can reproduce the issue faster.
Still missing an answer
Open the contact page if you have a specific question about compatibility, file errors, or expected output.